Job Details

Customer Service Representative

Salary - Competitive and Based on Experience

Job Type – Full-Time

Qualifications

1 to 2 years previous financial services and/or client service experience in a professional environment

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Full Job Description

FLSA: Non-Exempt

CATEGORY: Full Time

SHIFT: Monday – Friday 8:00am – 5:00pm

SUMMARY

Equipment Finance Group (EFG) is owned by Summit Bank, and is an equipment finance company. EFG has been in business for over 10 years, we have had continued success, and we continue to grow and expand into new markets. The critical component that has attributed toward our companies success, is our people, and the culture that we have created by providing a world class work environment. We are proud of our culture, and our existing team of talented and motivated employees. We are seeking a candidate that is looking for a professional environment, who is a good team player, is willing to learn, and is someone that wants to pursue a career. As this position is considered entry-level, proper training and support will be provided.

The Customer Service Representative provides customer service activities and processes to the Equipment Finance Group (EFG). Also responsible to ensure key daily operations and deadlines are met and completed. Provides a high level of client service support to all EFG colleagues and clients. Assumes responsibility and is accountable for adherence to EFG and Summit Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to employment and lending.

ESSENTIAL DUTIES

1.  Serves as customer service representative for all inquiries for account billing and invoice questions, credit ratings, tax break-downs, and pay-offs. Provides direct & indirect customer service by giving advice and answers for a variety of basic to complex questions to customers and to co-workers.
2.  Prepares, verifies, and receives wire transfers and ACH transactions for loan disbursements and payments. Prepares disbursement, refund and overpayment checks as needed. Performs transfers, processes payments, and payoffs ensuring funds are applied to appropriate accounts.
3. Answers phones, greets visitors, and responds to inquiries or refers inquiries to the appropriate department or person, and exhibiting the necessary follow through with clients and/or colleagues involved.
4. Ensures insurance information for titled assets is complete, accurate, and current. Follows up to ensure that insurance certificates are accurate and current. Follows through with insurance adjustors and clients for payoff or repairs on damaged equipment.
5. Processes all necessary documents for termination of loans and return of titles and release of UCCs.
6. Audit files once the booking process has been completed. Check for insurance and send Welcome Letter.