At Reynolds Electric & Plumbing, we are more than just a service provider we are a community-driven company dedicated to delivering outstanding residential and commercial electric and plumbing services. Our commitment extends beyond technical excellence; we are devoted to cultivating a company culture that nurtures the well-being of our employees and their families. We take pride in building a diverse team with varied backgrounds and experiences, fostering an environment where long-term careers flourish. If you are passionate about making a difference and seeking a place to grow, Reynolds Electric and Plumbing is the perfect fit for you!

We are currently hiring a Customer Service Representative to join our team!

Are you a talented, passionate, and team-oriented professional? Join our close-knit Customer Service Team and collaborate with extraordinary individuals while providing exceptional service to our amazing customers. Reynolds Electric and Plumbing is the place where your skills and dedication will thrive!

Why Join Us?

• Dynamic Team and Industry Leaders: Become part of an established yet growing company with a dynamic team and industry leaders.
• Focus on Your Success: Join an environment that celebrates wins and prioritizes your success.
• Competitive Compensation: Enjoy competitive base hourly wages ranging from $18 to $20.
• Generous Benefits Package: We value your well-being, offering 80 hours of frontloaded Paid Time Off, 7-9 Paid Holidays, and a 401(k) retirement plan with company matching.
• Comprehensive Health Coverage: Benefit from 100% employer-paid health insurance, including dental, vision, and prescription drug coverage, with options to add family members.
• Insurance Coverage: Receive employer-paid life and AD&D insurance, with optional accident insurance and critical illness coverage .

Responsibilities:

As a Customer Service Representative, you will:

• Convert Calls into Service Appointments: Turn incoming customer calls into booked service appointments. Make outbound calls to help ensure customer satisfaction and generate interest in our services.
• Deliver Authentic Scripts: Provide clear, compelling, and personable call scripts.
• Resolve Issues and Promote Satisfaction: Respond to customer requests, resolve issues, and promote our company to enhance customer satisfaction.
• Build Customer Rapport: Be professional, establish customer rapport, and contribute to positive customer experiences.
• Continuous Improvement: Participate in training to maximize call volume and elevate customer experiences.
• Efficient Complaint Resolution: Adhere to our proven plan for resolving customer complaints quickly and favorably.
• Maintain Customer Database: Update the customer database with complete and accurate information.

Requirements:

• Proven Customer Service Experience: A track record of successful customer service experience.
• Communication Skills: A personality that genuinely enjoys helping customers and thrives in a fast-paced, goal-driven environment.
• Technical Skills: Typing speed of 50 WPM and the ability to quickly learn and navigate various software scheduling programs.
• Empathy and Trust Building: Ability to build trust and demonstrate empathy.
• Organization and Detail Orientation: Attention to detail, strong organizational skills, and a self-starter attitude.
• Preferred Experience: Prior work experience in the plumbing or electrical field, call center, or customer service scheduling experience.

Who Are We?

Reynolds Electric & Plumbing provides both residential and commercial services, backed by over 150 years of combined experience. Our team embodies a positive and upbeat culture, believing that exceptional service is only possible with an incredible team. We are not just offering a job; we are providing a fulfilling career with opportunities to learn and grow. Join us in serving our community with the best!

Ready to embark on a fulfilling career journey with Reynolds Electric & Plumbing? Apply today and become a valued member of our exceptional team!

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