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The Service Desk Specialist I -- has the primary responsibility for receipt, triage, and resolution of Service Requests and Incidents related to computer systems, hardware, or software to clients over the phone, online, or in person. If they are unable to resolve the Service Request or Incident, then they will use documented procedure to identify the appropriate escalation protocol for addressing the issue. The Service Desk Specialist must utilize excellent customer service, problem solving, and technical reasoning skills. They also must be able to multitask and organize their work effectively to meet their daily, weekly, and monthly goals.
What you will do here:
What you will need:
Full Time
IT Outsourcing & Consulting
$49k-61k (estimate)
05/23/2024
06/05/2024
ssidecisions.com
EVANSTON, IL
<25
1988
SHOAIB ABBASI
<$5M
IT Outsourcing & Consulting
The job skills required for ServiceDesk specialist include Help Desk, Customer Service, Service Desk, Problem Solving, Active Directory, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a ServiceDesk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by ServiceDesk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for ServiceDesk specialist positions, which can be used as a reference in future career path planning. As a ServiceDesk specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary ServiceDesk specialist. You can explore the career advancement for a ServiceDesk specialist below and select your interested title to get hiring information.