Desktop Engineer
a) Provides client site service, repair and/or installation support of existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility.
b) Corrects hardware problems with laptops, desktops and other computing equipment.
c) Troubleshoots and maintains standard software configurations.
d) Performs support services to employees / customers with technical problems an IT issues.
e) Assists in development of IT and infrastructure projects.
f) Manages returns on warranted systems and parts.
g) Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes.