Stinger is looking for a Technical Support Specialist to join its high-performance tech team! The Technical Support Specialist role fields inbound telephone calls, e-mails, and social media posts for installation or product related technical assistance questions from retail dealers, end-users, and consumers. This exciting role helps continuously improve the products through critical product performance feedback. The position is based out of our Clearwater, FL office and will report to the Technical Services Manager.

Key Responsibilities:

• Field inbound telephone calls and emails regarding product and installation assistance from retail dealers, end-users, and consumers for all Stinger brands, (PAC, Echomaster, Stinger, and Audiocontrol).
• Assist retail dealers and end users with proper product fitment.
• Assist retail dealers and end users with troubleshooting problematic installations.
• Meet specific inbound call volume and e-mail metrics as outlined by the Director of Technical Services

Requirements:

• Installation experience in the mobile electronics industry
• Must be proficient using test equipment such as a multimeter, Oscilloscope, and RTA.
• Excellent verbal and communication skills.
• Ability to provide excellent customer service.
• Ability to work on a team as a positive contributor.
• Must be proficient with a computer.
• Close attention to detail.
• Ability to troubleshoot and problem solve Mobile Electronics installations and related items.
• Must be proficient with internet search engines in order to conduct necessary research.
• Maintain a complete understanding of the company’s products.
• Work closely with Engineering to help develop and maintain the product line.

Required Education and Experience:

• Minimum 5 years installation experience in the mobile electronics industry.
• Bilingual is a plus.
• MECP Certification is a plus. If not certified it will be required within 90 days of employment.

Interested in joining this fun and fast-paced Tech Team? Send your resume to ehartman@stingersolutions.com.

Stinger will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Stinger provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Full-time

Pay: $21.42 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Clearwater, FL: Relocate before starting work (Required)

Work Location: In person