RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Support Specialist in Clearwater, FL.
Responsibilities:
* Technical Support Specialist will receive telephone calls and e-mails from users and assists with their technical problems or questions
* Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed; Contribute to the help desk system knowledge base to promote self-service
* Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department
* Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps
* Provides first level of support for Exchange 2010, including Outlook setup, troubleshooting and Mailbox creation, as well as for digital and IP phone systems
* Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts
* Works with co-workers to research problems and find solutions
* Consults with client and staff to implement and support remote check printing setup
* As a Technical Support Specialist, you will document system processes for hardware group when needed
* Provides training to employees on basic office applications such as word, Excel, Outlook, and Power Point when necessary
* Researches and evaluates new products and attend training sessions and seminars to further knowledge
* Performs basic system administration work on various systems
REQUIREMENTS:
* Microsoft 365
Nice to Haves:
* ManageEngine
* Intune
* Documentation
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.