About Us: Steven Winter Associates, Inc. (SWA) provides research, consulting, and advisory services to improve commercial, residential, and multifamily built environments for private and public-sector clients. We specialize in energy, sustainability, and accessibility consulting as well as certification, research & development, and compliance services. Our team of professionals has led the way since 1972 in the development of best practices to achieve high performance buildings. For further information on Steven Winter Associates, please visit www.swinter.com.

Agencies: Steven Winter Associates, Inc., is not currently partnering with agencies nor accepts unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicant.

About the Role: The Operations Manager will play a pivotal role in supervising the day-to-day operational responsibilities across (4) office locations in the northeast and mid-Atlantic. This entails coordinating, planning, and directing operations to ensure the efficient and timely completion of work. The role necessitates leadership acting as a conduit between departments for seamless service delivery. Collaborating closely with senior leadership, this position will develop and execute organizational strategies, establish policies and procedures, and actively contribute to achieving the company’s financial objectives. **The position can be based in either Norwalk CT or NYC office.

This role is positioned for growth, aligning with the organization’s anticipated expansion. Reporting directly to the CEO, the position holds potential for advancement and contribution to the company’s ever evolving trajectory.

The proposed annual salary range for this position is $100,000 - $140,000 based on a 40-hour work schedule. The final salary will vary depending on confirmed job-related skills and experience.

**Onboarding Expectation: Initially up to four weeks onboarding and transition at the Norwalk, CT headquarters. Accommodation will be provided, if necessary.

**Given the transition involved for this role, the anticipated start date is set for early 2024. The extended timeline will enable the selected candidate to effectively align with our team and understand our process. We appreciate your understanding and patience as we work to ensure a smooth transition of this role.

Supervisory Responsibilities:

• Team Management - Supervise and lead a team of Administrative/Contracts professionals providing guidance and coaching to address growth opportunities.

• Performance - Provide performance feedback and training ensuring optimal team performance and support to staff in meeting goals.

Key Responsibilities:

• Process Management - Analyze existing operational processes to streamline procedures and identify areas for improvement.

• Business Coordination - Manage and oversee the process of business registrations across various U.S. states, municipalities, and Canada.

• Renewals/Registrations - Coordinate with the Contracts Team and CEO on business insurance and registration renewals. Evaluate coverage options, risk management, policy terms and rates through collaboration with carriers and vendors.

• Compliance - Implement policies and procedures to create a safe work environment for all locations. Navigate regulatory requirements, ensuring compliance with diverse legal frameworks and completing all necessary documentation which involves coordinating with HR/Contracts teams and adhering to timelines to guarantee SWA’s seamless presence in these areas.

• Supervise operational resources - Collaborate with office locations and business leads to ensure smooth operations. Establish and/or maintain relationships with suppliers / vendors to ensure procurement of goods and services.

• Budget Management – Oversee the development and management of operational budgets, including the annual administrative and facility budget, which involves approving equipment requisitions, office leases, and contributing to pricing strategies to gather essential information for proposal and G&A/OH multiplier calculations.

• Strategic Planning – Collaborate with leadership to align operations with long term Company goals.

Duties, responsibilities, and activities will likely change, but changes to the role will be discussed as they are desired/needed.

How to Apply:

• Please submit a cover letter with your application outlining your interest.
• If you have 75% of the required skills and experience with a willingness to learn, we encourage you to apply.
• An assessment, writing assignment or presentation may be required as part of the interview process.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
• There will be approximately 3-4 rounds of interviews.

Qualifications:

• Bachelor’s degree in operations management, business administration, finance, or a related field required. Relevant experience in lieu of a degree will be considered.

• 8 years of operations management or related experience within a company with at least 100 employees.

• Capable of leading teams to achieve project objectives within designated time frames.

• Proficiency in creating, analyzing, and improving operational processes.

• Ability to engage in “big picture” thinking to address high-level concerns.

• Familiarity and practical experience with budgeting.

• Adaptability to shift priorities and adjust initiatives.

• Comfortable with legal and regulatory processes.

• Experience with commercial / vendor management.

Technical skills/certifications:

• Proficiency in Office365, advanced excel and computer skills.

• Six Sigma, PMP or CAPM is desired.

Competencies Required:

• Teamwork & Leadership – Provide constructive feedback and follow up where improvements are necessary.

• Communication: Clearly communicate ideas to both internal and external audiences.

• Be Visionary: Champion new initiatives.

• Quality Assurance / Control – Implement and enforce QA / QC process.

• Client and Industry Engagement – Keep up with changing market forces and how these affect the operational plan.

Travel Required: Anticipated travel to each office is expected to occur regularly, with a frequency ranging from one to two times per quarter. There may also be occasional overnight travel one to two times per quarter.

Work Environment: SWA has a hybrid work environment. The expectation is for an in-office presence full time for the full onboarding and transition; this period is anticipated to be at least 3-6 months. Work arrangements after that to be coordinated with CEO.

Performance Standards: Performance will be evaluated against this job description, competencies for this level, and mutually agreed upon goals.

SWA is an Equal Opportunity Employer – all qualified applicants will be afforded equal employment opportunities without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or marital status.

DEI Statement: SWA is a workplace where we are aware and welcoming of the ways in which we are all diverse as evidenced by a culture of listening and understanding. We endeavor to create a workplace where people feel empowered to act; a safe place where people are open to discussing different views; ongoing education opportunities around diversity, equity, and inclusion; and to build a culture of belonging and accountability.