Position: Computer Support Specialist

Location: Minneapolis, MN, 55413

Duration: 6 Months

Job Type: Contract

Work Type: Onsite

Job Description:

Qualifications:

• A minimum of 2 years of experience in broadcast operations, post-production, or digital supply chain
• A minimum of 2 years of experience in a operational/support oriented position
• A minimum of 2 years of experience in a customer facing role
• A minimum of 2 years of experience of all Microsoft Office applications (including Outlook, Word, Excel)Additional Job Requirements Desired Characteristics
• An individual with a very strong desire to learn, take on new technologies and challenges
• Knowledge pertaining to desktop hardware, software applications, MAC/PC OS and network connectivity
• Excellent troubleshooting, problem solving, and escalation skills
• Experience training others and documenting standard operating procedures
• Experience supporting customer workflows through operations team and/or help desk
• Ability to multi-task and make effective decisions in a high-pressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments, clients, and vendors.
• Preference for experience working at client.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Modify and customize commercial programs for internal needs.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison

Job Type: Contract

Pay: Up to $25.00 per hour

Expected hours: 40 per week

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Troubleshooting of Mac OS: 2 years (Required)
• Microsoft Tools: 2 years (Required)

Ability to Commute:

• Minneapolis, MN 55413 (Required)

Work Location: In person