Role: Program manager with JSR batch and clarity tool experience.(JSR batcha clarity as mandatory tool OR COSA Framework)

Location: San Antonio, TX

Project requirements:

Key Requirements: Responsibilities JSR Batch PM - coordinate SOW, vendor selection and vendor oversight including invoice verifications, Clarity tool expertise for EPIC management (scope, cost, schedule, status, issues, risk), EPMO controls, JSR Batch Salesforce administration for metrics/tracking burndown for JSR Batch; COSA communications including metrics, tracking, upcoming/past due for COSA owned execution.

Job Description:

• Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.
• Works closely with cross-functional teams and resources to achieve program and milestones within established timeframes.
• Manages risk by using established risk management practices to address execution challenges associated with quality, schedule and costs, in adherence with risk management framework.
• Accountable for planning, directing and coordinating activities for moderately complex and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.
• Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
• Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.
• Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.
• Facilitates collaboration on creative alternatives to project challenges with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Develops, tracks and oversees project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
• Manages ambiguity and consistently seeks to drive clarity amongst project stakeholders.
• Ensures compliance with company and regulatory policies and procedures.
• Defines the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.
• Establishes overall cadence for communication with impacted stakeholders, and provides framework for underlying work efforts(s) communication plans.
• Identifies and determines interdependencies of work within a work effort.
• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management.
• Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.
• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
• Drives adoption and challenges standards. Leads subject matter experts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Education:

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 8 years of relevant experience in project or program management, including planning, tracking and delivery.
• Expert knowledge of project management tools and methodologies.
• Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).
• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
• Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
• Extensive understanding of risk management policies and procedures.