Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Perform check-in and check-out procedures accurately
- Handle guest inquiries and provide information about hotel services
- Assist guests with booking reservations and managing room assignments
- Process payments and maintain guest accounts
- Conduct night audit procedures to ensure the accuracy of financial transactions
- Answer phone calls and direct them to the appropriate department
- Maintain a clean and organized front desk area

Requirements:
- Previous experience in hospitality or hotel management preferred
- Excellent phone etiquette and communication skills
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in front desk operations and hotel systems

This position as a Guest Service Agent offers an exciting opportunity to work in a dynamic hospitality environment where you can showcase your customer service skills and contribute to creating a positive guest experience. Join our team today!

Job Type: Full-time

Pay: $16.00 - $17.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Harrisburg, PA 17110: Relocate before starting work (Required)

Work Location: In person