Description

Come be a part of the Idaho Department of Insurance (DOI) on the amazing SHIBA team!

Would you like to make a difference in the lives of Medicare-eligible Idahoans? Are you passionate about helping others? Are you interested in earning some extra income for the upcoming holidays? If so, the DOI’s SHIBA Program (Senior Health Insurance Benefits Advisors) would like to talk to you about our open temporary Customer Service Representative 1 positions (CSR1) in Boise, Coeur d’Alene, and Pocatello!

SHIBA provides free, unbiased assistance to Idahoans regarding Medicare benefits. Through the Medicare open enrollment period, you will be a valuable part of the DOI Team. This position will set up counseling appointments using MS Outlook, provide customer assistance over the phone, work in a proprietary computer program, and perform a variety of office support functions for SHIBA.

The length of service for this position is approximately ten weeks. It starts in the beginning of October and ends in mid-December with holidays off! The weekly schedule will be dependent upon the hired individual’s availability and may be up to 40 hours per week.

Hiring managers are continuously considering applications for this position. This job announcement will be closed if the positions are filled prior to the closing date. We highly encourage individuals to apply for this great opportunity at DOI!

MINIMUM QUALIFICATIONS

• Perform keyboard functions

• Operate telephone and corresponding software

• Complete position related training materials

• Read, write, speak, and comprehend English fluently

•  Maintain files

• Provide customer service in a business setting

• Pass a fingerprint background check

SUPPLEMENTAL INFORMATION

Temporary positions are non-classified, which do not include benefits and are exempt from the rules of the Personnel Commission.

The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.

The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website, and follow us on Facebook, Twitter, and LinkedIn.

EEO/ADA/VETERAN

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email: ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.