Requisition No: 828950 

Agency: Financial Services

Working Title: GOVERNMENT ANALYST II - 43000310

 Pay Plan: Career Service

Position Number: 43000310 

Salary: $70,000.00 - $80,000.00 

Posting Closing Date: 05/12/2024 

Total Compensation Estimator Tool

***OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY***

DIVISION: OFFICE OF INFORMATION TECHNOLOGY

BUREAU: FLORIDA PALM OPERATIONS CENTER

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

Four (4) years of professional experience in the field of Management Information Systems, Computer Science, or Information Technology-related field and three (3) years’ experience in performing testing of a complex nature is required. A bachelor’s degree from an accredited college or university in Management Information Systems, Computer Science, or Information Technology-related field of study and three (3) years of professional experience in performing testing of a complex nature may be used as an alternative for the requiredprofessional experience.

Additional requirements:

• Minimum of three (3) years’ of ITSM platform development, configuration, and administrative experience in an enterprise environment.
• Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS.
• Knowledge of IT service management concepts, principles, methods, and practices.
• Experience analyzing, investigating, and resolving technical and functional issues in an enterprise environment.
• Solid understanding of the application development process including requirements analysis, quality assurance, design, scheduling, implementation, issue tracking, version control, and deployment.
• Working knowledge of standard Microsoft Office applications Word, Excel, PowerPoint, and Outlook.

Preferences:

• Experience administering Service-Now in an ITIL/ITSM environment including components such as Incident/Problem/Change/Request, etc.

• Knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features.
• Experience writing detailed documentation around processes, procedures, and day-to-day tasks.
• Knowledge of PM/Agile concepts.

This position may be required to occasionally perform duties other than those listed on the position description.

The salary range for this position is $70,000.00 – $80,000.00 annually.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment. 

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills (written and verbal).
• Strong analytical and problem-solving skills, including the ability to analyze and interpret technical data.
• Ability to plan, organize and conduct workshops, seminars, and training classes.
• Ability to work with business users to gather and analyze system requirements.
• Ability to troubleshoot and resolve problems with existing applications.
• Knowledge of IT Infrastructure Library Concepts (ITIL).
• Knowledge of standard Microsoft Office Applications (Word, Excel PowerPoint, and Outlook).
• Knowledge of ITSM internal components (Business Rules, Client Scripts, Table Schema, JavaScript, UI Actins, UI Policies, Reports, Dashboards, Workflows, Notifications).
• Knowledge of PM/Agile concepts.
• Skill in the practical application of ITIL Management processes.
• Ability to develop and implement process improvement initiatives.
• Ability to research, interpret and prepare reports, presentations, and other documents.

BRIEF DESCRIPTION OF DUTIES:

This position is responsible for day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform for the Florida PALM project. This will include (but is not limited to) supporting process such as Incident, Problem, Change, CMFB. Service Catalog, Knowledge, Service Portal, and other service modules. The Administrator monitors the overall platform health to proactively identify possible areas of concern, establishes regular maintenance procedures, and perform regular maintenance tasks to sustain platform performance. This includes working directly with end users to investigate, troubleshoot, and resolve support issues.

In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like requirements gathering, configuration, integration, and testing. The Administrator partners with users to create and modify process workflows, reporting, and dashboards in addition to developing knowledge, technical, and process documentation. Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.