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Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart. https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
Are you ready to embark on a journey where every interaction is an opportunity to make a difference? Join our Service Desk Team and become the frontline hero in delivering exceptional technical support to our customers. As an integral member of our team, you'll play a pivotal role in ensuring the seamless operation of our IT systems while providing personalized assistance that leaves a lasting impression. If you're passionate about problem-solving, thrive in a dynamic environment, and are dedicated to delivering outstanding customer service, we want you on our team. Take the first step towards an exciting career where your skills and expertise are valued, and together, let's redefine the standard for service excellence!
JOB RESPONSIBILITIES/RESULTS
As an IT service desk agent, your responsibilities include:
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
1-2 Years college, trade school, or equivalent training required. Emphasis in Information Technology a plus.
Experience
Competencies, Skills & Abilities
#LI-MP1
Full Time
$53k-65k (estimate)
05/24/2024
07/22/2024
starkey.org
WICHITA, KS
200 - 500
1930
JEAN COLLINS
$10M - $50M
Starkey nurtures development and promotes independence of people with intellectual disabilities. It currently supports almost 500 individuals through its employment, community living, life enrichment, retirement and case management programs in Sedgwick County, Kansas.
The job skills required for Service Desk Agent include Troubleshooting, Customer Service, IT Support, Technical Support, Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Agent positions, which can be used as a reference in future career path planning. As a Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Agent. You can explore the career advancement for a Service Desk Agent below and select your interested title to get hiring information.