Role and Responsibilities

We are a nonprofit organization. Our stores support our mission with affordable items, along with generating sales to support our food pantries.

The Retail Assistant Manager is responsible for assisting in all operations of a St. Vincent de Paul Des Moines retail thrift store. The main areas of support are sales and profit, policies, procedures, staff training, donation processing, sales floor merchandising, customer service, and data reporting.

The Assistant Manager must continue to advance in donated good objectives and have a strong drive to meet established targets. The Retail Key Manager will possess positive leadership, coaching, and customer service skills.

Benefits Include:

• Flexible Schedule
• Limited weekend hours off by 6:30 p.m. Sat and 5:30 p.m. Sunday
• Medical/Dental/Vision plans
• Parental Leave
• Financial Planning Option

OPERATIONS MANAGEMENT

• Accountable to perform all daily operations in store when needed based on staff days off, staffing concerns or needing increased attention in an area of store to impact business.
• Ensure that all performance standards are maintained by making sure that all organizational policies and procedures are followed, and immediate action is taken to address deficiencies in following policy and procedures.
• Examine financial statements, sales, daily production reports to measure efficiency and goal achievement
• Assist Store Manager in accounting for accuracy of all cash handling including daily deposits. Deposits are expected to be completed by 9 am and taken to bank daily with a return from bank no later than 9:30 a.m.
• Completion of register and deposit log is expected daily.
• Store Checklists, deposits, and deposit logs to be completed daily and weekly.
• Ability to follow instructions, adhere to policy, and make basic decisions
• Ensure store presentations and intake area organizational standards are being met daily.

EXTERNAL/INTERNAL CUSTOMER MANAGEMENT

• Create and leads by example a positive work environment within entire store.
• Consistently maintain store as clean, safe, respectful, and pleasant environments in which employees work effectively and customers enjoy shopping
• Professional handle customer complaints and customer disputes.
• Holds constructive pre-scheduled meetings to discuss sales, results, updates of mission, and store standards.
• Complete morning professional communication regarding daily goals, previous day results, new promotions.
• Effectively and professionally communicate with employees of all levels
• Maintains staff at store location by orienting to the Society’s mission and principles
• Maintains store staff job results and morale by coaching, counseling, correcting, encouraging, and recognizing employees at appropriate times.
• Ensure that all employees and facilities follow all federal, state, and local laws
• Positive interaction and experience with all St. Vincent de Paul Des Moines locations, staff, and entities
• Assist Store Manager in training and developing staff to meet store standards, excel in production areas, provide positive customer experience.
• Re-direct and refrain from disruptive communication with staff including sharing of information regarding other staff. Work with Store Manager to keep confidential communication with staff and prohibit inappropriate influence from internal and external customers/staff.
• Utilizes knowledge of handbook and holds staff accountable to its policy and procedures.
• Good People leadership capabilities including, developing relationships, and building cohesive performing teams
• Leads by example with our Vision and Values an instills in others:

1.Hardworking

2.Mission Driven

3.Consistently Positive

4.Get it Done/ Execution

5.Strong Communication

6.Honest/Integrity

RESULTS MANAGEMENT

• Drive sales through planned and communicated ideas and execution with weekly and monthly promotions, sales floor presentation, associate knowledge of all events prior to execution, and customer relations.
• Drive Sales through accountability of available merchandise on sales floor by maintaining inventory levels Positive coaching of staff to meet store production and maintain inventory on the floor daily. Production results are expected to be recorded at the end of store manager or manager on duty shift 5pm or later. Review of results, sales, and production expected daily and communicated no later 9:30 a.m.
• All Key Managers holds self-accountable by completing daily store needs regarding accepting and sorting of donations, product production, tagging and merchandising on floor. This is at a minimum of 90% percent of the day. Between 7 am to 6:30 pm
• Dedicated to continuous improvement of all aspects of retail operations in store
• Demonstrates sense of urgency with the ability to drive and sustain positive change in store, by holding self-accountable to support changes and support team in communication of change.
• Other duties as assigned

Supervisory Responsibilities

This position manages employees of a Retail Store and is responsible for the positive performance management, hiring, and development of the employees within that location.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to weather conditions. The noise level in the work environment is usually low to moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must frequently lift to 50 pounds

and/or move up to 50 or more pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: Up to $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• management: 4 years (Required)
• Customer service: 5 years (Required)

Work Location: In person