Note: Please read special Requirements at the end of this job description.

Position Title: Clinical Services & Systems Office Manager

Salary: $29.50/hour; $57,525 Annual*

Pay Grade: M2

FSLA:Non-Exempt

Division:Clinical Systems & Services

Union Status: Non-Union

• Based on 37.5-hour work week/1,950 annually

POSITIONSUMMARY

With minimal direction and supervision, the Clinical Services & Systems Office Manager will manage day to day operations in the clinic. Oversee and assists with coordinating complex and integrated clerical, computer, communication, health information systems, medical billing and quality assurance for Clinical Service & Systems and Health Promotion & Wellness division.

SUPERVISION EXERCISED

Provides direct supervision of Clinic Services & Systems staff and subcontracted personnel.

SUPERVISIONRECEIVED

This position is mostly self-directing and under the direct supervision of the Director of Clinical Services & Systems and Health Promotion & Wellness.

ESSENTIAL FUNCTIONS:

This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any manager to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

JOB REQUIREMENTS AND QUALIFICATIONS

A Bachelor’s Degree in Health or Human Services Management or Health Information Systems , and one (1) year customer service experience in an approved clinical setting. One (1) year leadership experience preferred, – OR –

An Associate’s Degree in an approved related field and (4) four years’ experience in customer service with the public in an approved health care clinic setting (public health preferred) and one (1) year leadership experience preferred

– IN ADDITION, MUST POSSESS –

• Excellent verbal, written and verbal communication skills.
• The ability to effectively handle difficult client situations.
• The ability to be flexible and exercise initiative in planning, implementing, and evaluating programs, services, and staff.
• The ability to work cooperatively with a team of multi-disciplinary healthcare professionals. Must have the ability to learn a variety of electronic information systems and have a working
• knowledge of standard office applications including MS Outlook, Word, and Excel.

ESSENTIALPHYSICAL/COGNITIVEABILITIES

• The ability to sit, flex, stand, reach, and bend.
• The physical strength to lift, carry, and transport materials/equipment that are equivalent thirty (30) pounds.
• Visual acuity, auditory ability, and clear written and verbal communication ability.
• Manual dexterity and the ability for data input into various computer programs.
• The ability to maintain professional behavior at all times.

SPECIAL REQUIREMENTS

• Must reside within St. Clair County, IL or be willing to relocate to St. Clair County within six (6) months from hire date.
• Must have a personal cell phone to download County IT Security Application onto for IT credentials.
• The ability to work necessary hours to meet the position requirements including evenings and/or weekends as assigned.
• May require provision of services at off-site locations.
• A valid Driver's License.
• A dependable automobile for use in position.
• Auto insurance in effect with minimum limits of liability of $300,000 Combined Single Limit for Bodily Injury and Property Damage OR minimum split limits of liability of $100,000 Bodily Injury each accident, $300,000 Bodily Injury each policy year and $100,000 Property Damage each accident, as per County Policy.
• Adherence to all local, state, and federal regulations pertaining to OSHA guidelines.
• Health Department employees:
  • Must be current on CDC Healthcare Personnel Vaccine Recommendations, which include Hepatitis B, MMR (Measles, Mumps Rubella), Td/Tdap (Tetanus/Diphtheria/Pertussis), Varicella (chickenpox) and Meningococcal if over 65. Influenza and COVID vaccines are recommended and encouraged, but not required at this time and maybe subject to change.
  • Are required to have a TB test upon hire and at separation of employment.
• All employees must adhere to the St. Clair County Personnel Code.
• Position contingent upon continued grant funding.