DIRECT HIRE: Amazing opportunity, seeking an Account Manager to join the team. The Account Manager will oversee the contract and asset management activities of the company.Pay Rate: $65K - $90K (depending on experience)
Duties/Responsibilities:

• Ensuring that all accounts supported and maintained including:
  • Contract renewals, terminations, and negotiations as required
• Internal folder document management including:
  • Executed Contract
  • Equipment Invoices
  • Installation Invoice
  • Serial #s
  • Subcontractor/Service Provider, if Out of State
• Communicating billing info to AR
• Following up on complaints and queries on behalf of clients including:
• Service/Repair requests, invoices, and expenses
• Work with service vendors on outstanding issues and resolutions
• Assist with billable issues
• Knowledgeable of new services and products available to clients
• Build effective relationship with the clients to support sales activities and maintain revenue targets
• Coordinate with other heads of departments on all activities to ensure customer satisfaction
• Incorporate policies and procedures of the company into operations
• Asset management and equipment allocation
  • New and used inventory
  • Compactor replacements/swap outs
  • Disposition of assets
  • Asset tracking information such as serial numbers, stickers or other as needed
  • Asset Additions/Subtractions
• Depreciation schedule
• Property taxes & sales tax in new jurisdictions/municipalities with the Controller
• Monitor and review project activities and ensure that they are completed within schedule and budget
• Maintain customer database details
• Reporting to senior management on the status of accounts
• Monthly reports covering
  • # of calls
  • review total repair expense including by location, big ticket items, outliers
• Reports Quarterly, Semi Annual or Annual reports including:
  • financial data
  • churn
  • p/l, etc.
  • revenue v. expense, product category
  • growth
  • Equipment aging list
  • assessment of repair frequency and expenditure by asset. Then by site or customer.
• Make recommendations on loss leaders
• Contract renewals, rate increases, cancellations
• Growth goals by customer base, specific customer, location, asset type. Inversely, which ones to stay away from - same categories

• Previous experience in sales, customer service or other related fields
• Proven negotiation skills
• Excellent interpersonal and customer service skills
• Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
• Possess analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software, QuickBooks, as well as CRM software
• Deadline and detail oriented

• Bachelor’s degree in Business or related field preferred
• At least five years of relevant experience

INDH