SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description *Hybrid working environment. Remote/In Office SS&C Eze is seeking a Salesforce Business Analyst to join the Business Applications team in its Boston office. Requirements: 2 years of hands-on experience with Salesforce administration is a must. Salesforce Administrator Certification is a must. 2 years of BA or project management experience in Salesforce. Proven analytical / problem solving ability. Excellent communication skills and customer focus. Strong teamwork and collaboration skills. Knowledge of CPQ systems is a plus. About the role: The Business Applications team is responsible for the implementation, support and enhancement of internal systems and processes across the organization. We work closely with all teams and gain a deep understanding of how each one functions to ensure they have the appropriate tools and processes to focus on their core competencies. Our primary objective for this role is to recruit an extremely talented and professional individual with the ability to work closely with several different groups throughout the organization. As a member of the Salesforce CRM team, this role offers the opportunity to work closely with several business teams, support all the business users, and help deliver business-critical solutions and projects through our enterprise Salesforce platform. Responsibilities: Build and maintain relationships with stakeholders, who have dynamic requirements, and strike a balance between strategic objectives and tactical needs. Ability to analyze complex business processes and identify gaps / improvements. Work with business users and team members to define requirements and deliver best practice solutions. Support internal applications on a go-forward basis, including responsibility for user support, training, and subject matter expertise across our portfolio of internal solutions. Manage medium-to-large sized projects and participate in larger projects run by the Applications Management team. Analyze and scope incoming project requests from business and work with leadership to adjust the project roadmap as necessary. Perform business analysis for prioritized projects to define Salesforce related business requirements for partners within service, sales, marketing, finance, etc. Conduct system / user testing to mitigate risks associated with the implementation of projects or enhancement of systems and processes and document the test scenarios. Document the business process and project implementations. #LI-Eze Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.