The Division of Apprentice Standards (DAS) is responsible for promoting, developing, and servicing registered apprenticeship programs in the Commonwealth of Massachusetts. The Business Analyst provides critical support to the success of DAS by working with all units (apprenticeship liaison, operations, quality assurance, and grants management) in gathering data, driving insightful decision-making and business process improvements.

The Business Analyst works under the guidance of the Program Director and will be responsible for analyzing and interpreting apprenticeship data, clearly articulating business needs into technical specifications, designing data models, creating visually appealing reports and dashboards. Position responsible for liaising between apprenticeship stakeholders/customers and technical team members throughout all phases of the project life cycle. These phases include requirements gathering, design and development activities, testing, implementation, and ongoing operations. The Business Analyst is responsible for building strong, trusting relationships with diverse groups. Incumbents will leverage those relationships to lead requirement gathering sessions with apprentice stakeholders and articulate needs into technical specifications, clearly and successfully.

Duties and Responsibilities:

• Support the Division in managing, maintaining, and ensuring accuracy of all state program data and producing reports, visualizations and/or presentations that drive policy and program development.
• Produce standard and project-based reports; make recommendations on system data retrieval and report requirements.
• Provide business analyst activities (such as gathering requirements) as well as host training lessons, drafting documentation, and providing some administrative support.
• Develop functional and technical specifications that satisfy business requirements.
• Develop and deliver technical support, design documents and task lists in a timely and professional manner.
• Designing new computer processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
• Work with developers and/or project managers to leverage technology to help reduce manual/repetitive tasks, continually improving the organization’s requirement process.
• Participate in the preparation and execution of testing plans and/or test criteria.
• Proactively research and document potential issues discovered during day-to-day system usage.
• Balance multiple initiatives/projects that overlap each other while meeting project specific implementation dates.
• Document system administration tasks, support procedures, troubleshooting documents as appropriate.
• Coordinate with colleagues to expand their capacity in using data to monitor and improve their respective programs.
• Work with software developers on maintenance and updates to agency database and systems.
• Write comprehensive reports explaining results of queries and outputs.
• Conduct data mining, statistical analysis, and research activities.
• Conduct data matches for the purpose of improving apprentice and sponsor management, tracking and data reliability.
• Work closely with DAS Teams to understand the reporting requirements, metrics, and desired outcomes for each group.

Preferred Qualifications:

• Strong analytical capabilities and demonstrated experience with data analysis and presenting of findings.
• Ability to understand and analyze data needs in a business, process, and analytical context.
• Extensive experience with Microsoft Office applications including Microsoft Excel, Access, Word, PowerPoint, and Outlook.
• Adept at learning new applications quickly.
• Evaluate requests, gather requirements, and creatively develop solutions, generating accurate queries and outputs to satisfy stakeholder requirements and needs.
• Write comprehensive reports explaining results of queries and outputs.
• Diagnostic and problem-solving skills.
• Familiarity with Power BI, Accela, Tableau, or other data tools.
• Understanding of software development lifecycle (SDLC).
• Ability to learn and use available reporting tools to provide management reports or perform problem analysis.
• Ability to communicate effectively, both orally and in writing.
• Ability to work independently and as part of a team in a professional and harmonious manner.

SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION’S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have (A) at least two years of full-time or equivalent part-time professional or technical experience performing related duties that include business data recovery, analysis, query design, reporting and statistical analysis; or (B) any equivalent combination of the required experience and the substitutions below

Substitutions:

I. A Bachelor’s degree or higher with a major in Mathematics, Economics, Computer Science, Information Management, Statistics or a related field may be substituted for the required experience

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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