Regional Director, Operations

Do you enjoy working in an environment where what you do matters? Do you want to go home each evening proud that you had a positive impact on someone’s life that day? If yes, we are looking for you! You deserve more than just a paycheck; at Spectrum Retirement Communities you will have the opportunity to participate in:

Benefits:

Full Time Team Members

• Medical and Dental – Choose between 2 competitive and comprehensive options for each
• Vision
• Life and AD&D – Basic coverage at no cost to you
• Short Term Disability – Basic coverage at no cost to you
• HSA or FSA Spending Accounts – Save the equivalent of your tax bracket for health or dependent day care expenses for both you and your dependents
• Supplemental Insurance – Accident, Critical Illness, Hospital Indemnity, Life and Dependent Life Coverage, and Identity Protection
• Continuing Education Reimbursement

Part Time and Full Time Team Members

• Competitive Salary
• Quarterly performance wage increases
• Employer Matched 401(k)
• Paid Time Off
• Holiday Pay
• Employer Assistance Program – confidential resources and counseling at no cost to you
• Perk Spot discount program for endless savings at restaurants, retailers, veterinary clinics, mortgage services, and so much more

Responsibilities:

The Regional Director of Operations is accountable for providing operational oversight and support to assigned Communities in a geographical area. In this role you will be responsible for the overall management of assigned Communities, ensuring an exceptional resident and team member experience with a high degree of operational excellence. In addition to overseeing community operations, the Regional Director of Operations demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities. Responsibilities will include:

Leadership

• Model Spectrum’s philosophy, mission and guiding principles, actively driving a culture of collaboration, communication, accountability, and innovation.
• Guiding Principles: Mutual Respect, Excellence, Passion, Teamwork, Integrity, Stewardship
• Partner closely with the Executive Director and individual department heads to ensure that Communities’ operational strategies and priorities are aligned with the company direction.
• Implement change consistently across assigned region, aligning with corporate mission and guiding principles.
• Ensure the Executive Director and Community leadership has the tools, resources, training and clear expectations to perform their job duties as assigned.
• Serve as a mentor providing guidance, support, training, encouragement to foster ongoing growth and development in the region.
• Implement improved processes and management methods to generate higher ROI and workflow optimization.
• Act as temporary/interim Executive Director as needed, for vacancies that may occur in the region.
• Conduct Community site visits bi-monthly, review findings with the Executive Director, and create strategies for improvement.
• Partner with Regional leadership in functional areas to drive compliance with corporate policies and procedures, as well as all local, state, and federal laws and regulations.
• Ensure that all requests from corporate headquarters for reports, community visits and other interactions are completed in a timely and professional manner.
• Partner with Human Resources on the attraction and retention of talent, including recruitment processes, appropriate onboarding and orientation, ongoing performance evaluation, employee relations, and team member development.
• Partner with Corporate and Regional Care teams to support implementation of clinical program standards and systems to ensure quality care and services.
• Programs and services may include nursing, nutrition/dining, rehabilitation, social activities, and memory care.
• Collaborate with Corporate and Regional Care teams to analyze key clinical and regulatory survey performance indicators and support improvement initiatives.
• Participate in scheduled clinical reviews of respective Regions and Communities to validate compliance, as appropriate.

Financial

• Review documents and reports reflecting the community’s performance including census, budget, delinquencies, PRD targets, staffing and overtime.
• Assist in creating budgets for assigned Communities.
• Develop Action Plans in response to areas requiring attention.

Customer Satisfaction

• Evaluate the satisfaction of residents, families, and team members and improve processes within each community in order to enhance resident services.
• Assure action plans are developed and implemented to address issues identified.
• Respond promptly and professionally to resident, family, or employee concerns either directly or through the customer service line.
• Respond promptly and appropriately to issues or concerns that have elevated beyond community level.

Sales

• Collaborate with key Regional resources to implement data analysis and strategy Development to improve lead generation and geographical trends in sales.

Regulatory & Compliance

• Attend and participate in professional workshops and seminars to keep abreast of current changes in the senior living industry as well as maintain licensed status in operational states.
• Maintain a thorough knowledge of state regulations, policies and procedures to ensure that all State and Federal guidelines are adhered to.
• Communicate and acknowledge all regulatory visits, responding and escalating appropriately.
• Ensure that all legal matters are escalated to the legal department in a timely manner and follow up as necessary.
• Ensure compliance with Spectrum Policies and Procedures.

Requirements:

• Bachelor’s Degree or diploma in a relevant discipline, or commensurate experience
• Experience in senior living, hospitality, or healthcare highly preferred
• Five years’ experience as an Executive Director and/or Area Director preferred
• AL/MC experience preferred.
• A continuous, demonstrated interest, passion and knowledge of seniors and their needs as well as the competency to meet those needs on a consistent basis.
• Excellent communication skills, both verbal and written.
• A demonstrated ability to lead people and achieve success through management of others.
• Ability to analyze and resolve problems at both a strategic and functional level.
• Ability to assign and delegate work and evaluate results of performance.
• Ability to effectively communicate with Senior Leadership, owners, investors, co-workers and customers.
• Ability to interact effectively with Executive Directors in order to direct work flow, assess performance and assign duties
• Ability to be flexible with work schedule, travel to all Communities in the assigned region, and adapt to constant changes in schedule.

Spectrum Retirement Communities, LLC and its affiliated companies are Equal Employment Opportunity employers. We also participate in the E-Verify program, a service of DHS and SSA.

For more information, please visit https://spectrumretirement.com