Description

Job Description Summary:

The Regional Operations Specialist acts as a primary backup to the Operations Manager, overseeing and managing the operational aspects of the region. They help ensure compliance with policies and regulations, optimize processes and drive efficiency to help achieve regional organizational goals. They oversee various operational functions, including performing roles as needed and directed by the Operations Manager.

Role and responsibilities:

Operating Expense & Facilities:

• Monitors and justifies monthly expenses to Ops Manager and RM based on plan
• Responsible for proper allocation of any CO-OP collections of Cash or Products with HQ finance

Commercial:

• Support customer service reps
• Process Returns & credits under the direction of the Ops Manager
• Monitor inventory turns (adjust the profile as needed).
• Support Service Techs
• Liaise with regional/sales managers, customer service and sales representatives

Administrative:

• Primary contact for warehouse personnel (Hubs)
• Maintains a detailed record of all regional demos, sizing sets, burn product
• Assist with invoicing as needed
• Assist with training as needed
• Supports annual physical inventory

Requirements

Required Qualifications

• High School diploma or equivalent.
• Proven experience in operations management or a related role, with a strong understanding of operational processes and logistics.
• Proficiency in using relevant software and tools for data analysis and reporting.
• Flexibility and adaptability to work in a dynamic and changing environment.
• Willingness to travel within the region, if necessary
• Ability to work well in a team environment
• Able to perform basic business math (profit margin, etc.)
• Must be proficient in Microsoft Office Suite

Desired Characteristics

• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills (verbal and written).
• An out-of-the-box thinker who can help identify opportunities for process optimization and efficiency gains and collaborate with relevant teams to implement improvements.
• Propensity to build and maintain strong relationships with customers, clients, and partners within the region to enhance business opportunities and customer satisfaction
• Very friendly and welcoming demeanor
• Superior organization skills, attention to detail, and accuracy are a MUST
• Demonstrate integrity and ethical standards while delivering superior customer service
• Able to handle difficult customers/vendors with diplomacy and tact
• Manage time effectively and adapt quickly to changing priorities

Working Conditions:

This role may need to travel within the assigned region to visit operational sites and meet with regional teams or clients. The role may also require some level of flexibility to address operational issues outside of regular business hours.