ESSENTIAL DUTIES AND RESPONSIBILITIES:
Acts as primary sales professional for one or more market segments identified as revenue generators for the property.
Responsible for meeting and exceeding sales goals as established by Director of Sales & Marketing, Area/Regional Director of Sales & Marketing and/or General Manager.
Proactively identifies, qualifies, and solicits new business opportunities through account and market penetration and saturation.
Works collaboratively with other members of the hotel team to ensure sales efforts are coordinated.
Identifies, qualifies and maintains lead sources and active accounts through telephone contact, site tours and inside and appointments, occasionally, outside appointments as needed.
Responsible for execution of action plan outlining planned sales activities for the week, month, and quarter for the assigned market segment.
Conducts effective site visits.
Use available tools to understand competitors' strengths and weaknesses, and knows how to sell against them to targeted market segments.
Creates detailed customer account records, correspondence, sales agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.
Communicates with internal customers and resources to ensure effective guest service.
Partners with operations in providing a customer experience that exceeds the customer's expectations.
Acts as customer liaison with hotel during customer stay ensuring daily needs are met and to ensure overall customer satisfaction.
Assist Director of Sales and Sales Manager with projects, special events and presentations.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Required knowledge, skills, and abilities include, but are not limited to:
Ability to understand, execute and support customer service standards and applicable brand standards.
Ability to work collaboratively with the hotel service team to provide exceptional customer service.
Superior guest relation skills.
Excellent telephone sales skills with overall sales skills and an ability to effectively close a sale
Excellent verbal and written skills.
Operational knowledge and/or appreciation of operational challenges.
Works collaboratively to achieve team and individual goals.
Proficiency in business software, including Hotel SalesPro, MS Excel, Word, Powerpoint
High school or GED or equivalent.
Experience in a hotel or similar sales and marketing environment.
Strong Computer skills related account management (i.e. Delphi, Goldmine, Sales Forces.com)
Understanding of online internet distribution channels
Experience with Microsoft Office products
Basic mathematical skills
Strong communication skills – both oral and written.
Organization and time management skills
Interpersonal skills.
Attention to detail and organization skills
SELECTION GUIDELINES:
Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.