Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

ESSENTIAL FUNCTIONS

• Keep regular office hours in assigned SpotOn office (Tuesday - Saturday 8:30-5pm)
• Handling tickets for tasks such as;
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, and services)
• Licensing (provisioning and deprovisioning)
• Hardware requests
• Asset tracking (assignment, return, retirement)
• Auditing (User and Accounts)
• Regular maintenance and patching
• Basic hardware setup and repair

MINIMUM QUALIFICATIONS

• Google Workspace User/Group Administration
• Macintosh and Windows Configuration and Administration
• Experience Troubleshooting Desktop Hardware
• Experience Upgrading and basic repair of PC hardware
• Basic Experience with Networking Technologies
• VoIP Softphone Experience
• Good verbal and written communication skills

EXPERIENCE REQUIREMENTS (Include number of years required for each experience)

• 1 year in similar Helpdesk role or 2 years in technical support

EDUCATION REQUIREMENTS

• High school diploma

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to remain in a stationary position a minimum of 50% of the work day
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time. 

Compensation for this position is $24-28/hour.

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