Product Manager - Platform

Location: Chicago, IL; New York City, NY; San Francisco, California; Remote 

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.

Recently, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
• Earned awards for Great Places to Work and Built In’s Best Places to Work for 2022 & 2023
• Earned award for Inc’s Fastest Growing Company in 2023
• Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more. 

We’re looking for an experienced Product Manager to join our Core Services team at SpotOn. This team is creating a central platform that can be leveraged across our product ecosystem to manage user identities, access controls, and merchant organizations. This is a highly collaborative and technical role that is essential to expanding the value we deliver to our customer base.

This Product Manager will: 

• Collaborate across product teams and 3rd party partners to identify platform capabilities that help all our teams move faster
• Work closely with engineering partners to define the requirements for API’s, data models, and services that enable outstanding customer experiences
• Effectively articulate technical concepts to both engineers and senior business stakeholders
• Drive initiatives from inception through execution to enable other teams to more effectively and efficiently deliver business value
• Prioritize features, write product and technical specifications, and manage the engineering backlog as our platform continues to grow
• Gather and use feedback and insights from engineers, customers, partners, and internal stakeholders to improve our product experience and business performance
• Have a strong background in cloud and software technologies and practices
• Continuously test and leverage insights to inform decisions 
• Build relationships with key business partners and other brand stakeholders to serve as the internal and external evangelist for your product
• Drive adoption of platform initiatives with internal and external teams as well as marketing the value that comes from that adoption

Qualifications: 

• 6 years of technical product management or engineering experience, including time spent delivering platform products or services
• Excellent communication skills with the ability to articulate complex ideas to both technical and non-technical stakeholders 
• Demonstrated ability to work collaboratively and to lead without authority
• A metrics-driven work style that leverages data to make informed decisions. 
• An ability to manage multiple projects in an iterative process. 
• Strong understanding of the product development lifecycle and experience designing and delivering quality products. 
• Ability to make decisions with imperfect information, and be comfortable managing chaos, ambiguity, and complexity 

Benefits: 

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package that includes the following: 

• Medical, Dental, and Vision Insurance 
• 401k with company match 
• Equity via Restricted Stock Units 
• Flexible Time Off 
• Volunteer Time Off 
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA , and other communities
• Monthly cell phone and internet stipend 
• Subscription to Linkedin Learning and Tuition reimbursement of up to $2k per calendar year 

Compensation:

• Our base pay range is $160,000 -$205,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

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