16 Helpdesk Specialist II Jobs in Fort Worth, TX
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Helpdesk Specialist II
$47k-59k (estimate)
Full Time
1 Week Ago
Spero Technology is Hiring a Helpdesk Specialist II Near Fort Worth, TX
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Education and/or Experience
Preferred Qualifications
Compensation: $22.00 - $25.00 per hour
We'll get you where you want to go
Choosing the right staffing company is challenging. You need someone who can do more than point you to a job listing; you need a true partner. When you work with Spero™, you get an entire team of recruiting professionals who know your industry, listen to what you want and will look out for your best interests. This includes:
Call us. Let's talk. We can't wait to meet you.
- Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
- Research and resolve intermediate network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
- Document and track the details of the issue, status and resolution using the help desk tracking application
- Administer user accounts for Microsoft and other applications
- Provide executive support
- Provide suggestions and revisions of technical documentation
- Work on special projects ensuring that deadlines are meet
- Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
- Perform end user computer refreshes
- Complete work orders, fully documenting each step of the troubleshooting process
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Aid with division office moves
- Fill-in for division IT personnel on an as-needed basis
- Provides technical training to peers on an as-needed basis
- Ability to work on-call rotation
- Ability to work overtime
- Ability to travel overnight
Education and/or Experience
- High school diploma or general education degree (GED)
- Four to Seven years related experience and/or training in an IT support environment
- Must have Intermediate knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
- Experience with VNC, Cisco AnyConnect, or other remote connectivity software
- Must be able to troubleshoot all aspects of computer components
- Experience replacing basic components of various makes and models of system and printer hardware
- Windows/Android/Apple phone support experience
- Ability to adapt to a constantly changing environment
- Possess strong interpersonal, written and verbal communication skills
- Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
- Proficiency with MS Office and email
- Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and ability to adjust focus
- While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock
- Work in an environment where the noise level is generally moderate
Preferred Qualifications
- CompTIA A , Network , CCNA, CCNE, Microsoft Certifications, ITIL or similar certification a plus
- Project Management experience a plus
Compensation: $22.00 - $25.00 per hour
We'll get you where you want to go
Choosing the right staffing company is challenging. You need someone who can do more than point you to a job listing; you need a true partner. When you work with Spero™, you get an entire team of recruiting professionals who know your industry, listen to what you want and will look out for your best interests. This includes:
- Help navigating through the confusing client hiring process
- Knowledge and skill to help you avoid land mines throughout the hiring process
- Help preparing for each step of your interview process
- A behind-the-scenes advocate to help you stand out from other candidates
- Career guidance
- Career openings you can't find anywhere else
Call us. Let's talk. We can't wait to meet you.
Job Summary
JOB TYPE
Full Time
SALARY
$47k-59k (estimate)
POST DATE
05/05/2024
EXPIRATION DATE
05/20/2024
WEBSITE
spero-tech.com
HEADQUARTERS
Dallas, TX
SIZE
<25
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The following is the career advancement route for Helpdesk Specialist II positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist II. You can explore the career advancement for a Helpdesk Specialist II below and select your interested title to get hiring information.
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