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The Bank Operations Fraud Specialist II, as a member of the Debit Operations Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high-volume deadline-driven environment. The Bank Operations Fraud Specialist II interacts with various bank personnel while serving as a resource agent for all deposit operational areas and assisting in the verification of processes and applications. The Bank Operations Specialist II also handles inquiries from employees and customers; performs special projects and provides backup to other Bank Operations Specialists.

Compensation

This is a level II debit operations fraud position, with room for advancement within the department. The starting annual salary for this position is $33,280- $41,000 depending on prior work experience.

Requirements

This opening is for Weekday Coverage, Required days to work include Monday, Tuesday, Wednesday, Thursday, and Friday.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem-solving regarding debit card and Zelle fraud.
• Review and investigate Zelle-related fraud reported.
• Customer Service-related functions.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high-risk fraud trends to mitigate fraud losses.
• Receives and handles inquiries from both employees from throughout the enterprise and customers.
• Responsible for providing backup to other Bank Operations Specialists as requested by the supervisor.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Review and investigate potential fraudulent deposited checks through the ATM and place fraud holds on those checks.
• Write and update fraud rules to reduce fraudulent debit card and/or Zelle activity.
• Handle customer escalations.
• Write, update, and review reports related to fraud prevention programs and services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required.
• One or more years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills

• MS Office programs

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.