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Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for an Sr. Helpdesk specialist to support us in Dallas Fort Worth, TX 75261.
Duties and Requirements
The Sr. Helpdesk Specialist role will provide exceptional technical support via phone. The Helpdesk Specialist will resolve basic Windows and Microsoft-related problems employees encounter, including application errors, system crashes, and network connectivity issues. The Helpdesk Specialist will create New Hire Profiles and software installs and troubleshoot basic issues pertaining to applications or PC connectivity issues. The Helpdesk Specialist will utilize a ticket system for documentation & support systems as Genesys, Active Directory, Microsoft Azure, Powershell, One Note, SharePoint, SCCM Remote Control Viewer & Team Viewer. The Help Desk Technician must have In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS, Microsoft Office Suite & Microsoft 365.
Along the side of managing the incoming support ticket queue & Other related duties as assigned
This role will also be the escalation point for more advanced tasks and troubleshooting more difficult issues. Plus, provide training to the Tier I technicians allowing growth in knowledge.
Minimum required education:
Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."
Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.
Job Type: Contract
Pay: Up to $34.00 per hour
Schedule:
Application Question(s):
Work Location: In person
Contractor
IT Outsourcing & Consulting
$49k-61k (estimate)
03/29/2024
05/27/2024
intrapc.com
IRVINE, CA
25 - 50
1989
Private
PARVIZ RAMEZANI
<$5M
IT Outsourcing & Consulting
The job skills required for Helpdesk Specialist include Troubleshooting, Help Desk, IT Support, Technical Support, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Specialist positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist. You can explore the career advancement for a Helpdesk Specialist below and select your interested title to get hiring information.