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Our Company's Story :
Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry.
Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.
Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners' businesses.
Our Core Values :Your Seven Pillars for Success :
Safety : Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve.
We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility to safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
Quality Assurance : It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products / services that exceed expectations, promote continuous improvement, and ensure the satisfaction and trust of our people and customers alike.
Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
Inventory : Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations.
We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence.
Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
Customer Service Experience and Customer Business Growth : Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do.
We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support.
Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
Meeting Location-based Goals : Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission.
Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
Personnel Management : Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity.
Financials : Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments.
Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.
Summary :
As a Customer Service Specialist, your main responsibility is to provide excellent customer service and support to customers.
You will be the main point of contact, addressing inquiries, resolving concerns, and ensuring overall customer satisfaction.
This involves actively listening to customers, understanding their needs, and providing appropriate solutions or assistance in a timely and professional manner.
You will also troubleshoot and resolve customer complaints, develop a strong understanding of the company's products or services, and assist with order processing.
Additionally, maintaining a positive attitude, accurately documenting customer interactions, and continuously seeking process improvements are important aspects of the role.
By delivering exceptional customer service and contributing to customer satisfaction, you play a vital role in building customer relationships and upholding the company's reputation.
Furthermore, you may be responsible for ensuring that our customers are buying the full product mix, identifying and landing new business, and also maintaining current business.
By demonstrating exceptional customer service and building rapport with customers, you help ensure their continued business and foster long-term relationships.
Overall, as a Customer Service Specialist, your responsibilities may extend beyond customer support, encompassing up-selling, bringing on new customers, and maintaining current business.
By actively seeking opportunities to generate additional sales and focusing on customer retention, you contribute to the company's growth and success.
Last updated : 2024-05-14
Full Time
$52k-66k (estimate)
05/22/2024
05/23/2024
spectraguttersystems.com
<25
The job skills required for Customer service specialist include Customer Service, Commitment, Listening, Customer Support, Customer Satisfaction, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.