ITA has over 3,500 employees and Contractors/Interns located around the world providing services to U.S. companies and their trading partners, U.S. trade policy makers, and U.S. trade representatives. ITA provides services including trade policy development, trade analysis, trade promotion, trade negotiation, and fair-trade enforcement. The ITA’s mission is to create prosperity by strengthening the competitiveness of U.S. industry, promoting U.S. trade and investment, and ensuring fair trade and compliance with trade laws and agreements.
The ITA’s OCIO office provides Information Technology services to a domestic and international customer-base. The IT services provided by OCIO include network and infrastructure services, enterprise architecture services, application development services, web hosting services, IT acquisition services, IT customer support services, cyber security services, and IT policy and planning services.
ITA’s Customer Support Center (CSC) is responsible for providing Tier I and Tier II IT support. It provides a Tier I single-point-of-contact (SPOC) IT Help Desk, which responds to all customer inquiries and provides end-to-end ownership (e.g., logging, tracking, resolution and reporting) of Help Desk Incidents and Service Requests. The CSC also provides Tier II desktop support services. Requests for information, Help Desk Incidents and Service Requests shall be resolved by the Contractor staff or may need to be referred/escalated to more specialized entities for resolution such as other OCIO staff, business unit subject matter experts (SME), another Contractor or other designated third parties.
SFI is seeking a Tier 1 Help Desk Support Specialist for a customer service help desk department. Help Desk Specialists will support IT users of the Department of Commerce, International Trade Association Office. The position is remote at the Department of Commerce Headquarters in Washington, DC. In person training and meetings as needed will be required. This is a an hourly, non-exempt role. The schedule available is Tuesday to Saturday, any shift between 11:00 PM to 8:00 AM.
Required Skills & Qualifications
Desired Skills & Qualifications
About the Company:
Spatial Front provides IT solutions to federal, state, and local governments, and the private sector. SFI is nationally recognized by Inc. Magazine by being awarded the Inc. 5000 Award in 2018, 2019, 2020 and 2021. We pride ourselves on being one of the premier employers in the VA, MD, DC area.
Our commitment to excellence in client services and product development means that our people are attentive, hands-on, and bring industry-leading expertise that will meet and exceed your needs in a timely and cost-effective manner.
Every employee at SFI is a leader. We don’t settle. We motivate others to reach their full potential. To learn more about us visit: www.spatialfront.com
The job skills required for IT Help Desk Technician (Remote, Overnight) include Help Desk, IT Support, Active Directory, Information Technology, Desktop Support,and Communication Skills etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician (Remote, Overnight). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician (Remote, Overnight). Select any job title you are interested in and start to search job requirements.
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