Who We Are:

SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We support some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about.

The Job:

As a Bilingual Inbound Warranty Sales Associate (Spanish/English) you will interact with customers who have recently purchased an appliance and are looking to add an extended warranty. You’ll be:

• Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request
• Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them
• Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution

Do you have experience working in a sales environment? Are you ambitious, outgoing, and an outstanding communicator?

Do you want to work for a company that has a phenomenal culture and a fun working environment? We want you on our team!

What We Offer:

• 100% Remote position
• Two weeks of fully paid training
• An hourly base wage of $17.00 per hour Bonus (Bilingual Rate only - English Rate of pay is $15 per hour) 
• Full-time position – 40 hours per week!
• Opportunity for growth and development
• Employer-sponsored benefits

You’d be a Great Fit if You Are:

• 6 months of experience with sales 
• 6 months of experience with customer service
• Call Center experience is an asset
• Must have a quiet area free from distraction to work
• Strong technical aptitude and an ability to learn and navigate new software using multiple platforms at a time
• Exceptional communicator with both verbal and written skills allowing you to communicate ideas in a clear and concise manner
• An empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
• Eager with a willingness and desire to receive coaching and mentorship
• Currently residing and working in the United States

Technical Requirements

This is a bring-your-own-device program. Please ensure your computer meets the following specifications:

• Windows 10 or 11 operating software (Apple devices and Chromebooks will not work with the required software) 
• Minimum 8 GB RAM
• Minimum Intel I3 processor 
• The ability to work with an ethernet cable connected to the modem
• Minimum Internet speeds of 15Mbs download/5Mbs upload
• Webcam required for training
• USB Headset 

SP Data is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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