SUMMARY: Assists with providing WIC Program participant services including scheduling appointments and updating demographic data and responding to phone calls.
SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA)
Assists in the certification of WIC applicants by performing the following activities: Interviewing, to obtain basic demographic data such as name, address, and contact information; verifying identity, residency, and income eligibility by reviewing paperwork presented; entering all data into the Statewide WIC Information System (SWIS).
Performs reminder phone calls for upcoming appointments, and follow up phone calls for missed appointments.
Answers WIC phone, handles calls for requests for general information, rescheduling appointments, lost checks, etc as assigned by local WIC Site Office Manger.
Performs necessary paperwork, as assigned, including maintaining participant files and accurate documentation.
May assist in the preparation of materials (e.g., newsletters), visual aids (e.g., bulletin boards or program displays), and activities (e.g., health fairs) in conjunction with other local agency staff.
Outreach Services, Community relations
Other duties as assigned.
Qualifications:
The ability to communicate clearly both orally and in writing in English, and another language when deemed appropriate, and
The ability to establish rapport with individuals.
Ability to perform basic computer and telephone skills, as well as to complete basic clerical tasks.
Education and/or Experience:
High school diploma or GED equivalency
Physical Requirements and Work Environment:
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.