Customer Service Representative

Job Summary:

The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job functions would include: process service/meter orders; calculate and adjust electric service billed revenue as required; negotiate with customers concerning late payment arrangements and determine deposit amounts when required; process new service orders/transfers; speaking to customers about services and products.

Job Requirements:

• Business office experience strongly preferred

• Experience with customer billing systems

• Experience with cash processes

• Ability to process a high volume of transactions

• Proven customer service experience

• Proficient written and verbal communication skills

• Microsoft applications (Word, Outlook, Excel, PowerPoint)

• Previous utility customer service experience highly desired

Behavioral Attributes:

• Ability to work effectively with others in a team environment

• Flexible and the ability to multi-task

• Dependable

• Positive attitude

• Initiative

Must be able to handle all functions of a business office representative and is self-directed with strong initiative and has the desire and ability for continued career growth. Successful candidate will be expected to make a positive difference for the customer and for Mississippi Power Company daily.

IN ORDER TO BE CONSIDERED FOR THIS POSITION YOU MUST PASS THE PRE-EMPLOYMENT TEST.

Mississippi Power , a subsidiary of Southern Company, provides clean, safe, reliable, and affordable energy to more than 192,000 customers and communities in 23 southeast Mississippi counties. In its 98th year, Mississippi Power is a leader in customer service, workforce development and education, environmental stewardship, and employee volunteerism. The company is an industry leader when it comes to working safely, providing around-the-clock reliable service and its expert storm response. Mississippi Power has been at the forefront of innovation in the state through strategic partnerships in electric transportation and solar energy. The company has worked with the Coast Transit Authority to put the state’s first electric public transportation bus in operation and with Forrest County Agriculture High School on the state’s first electric school bus. It also partnered with the Hattiesburg Zoo on a new electric train and worked with the country’s largest Domino’s franchise to electrify its delivery fleet. Also, a leader in renewable energy, Mississippi Power partnered with the Naval Construction Battalion Center to install the first microgrid at a Navy facility. The company was among the first to introduce utility scale solar in the state with nearly 160 MW of renewable energy produced, enough to power 23,000 homes for a year. Mississippi Power’s mission is to provide world-class value to our customers and communities every day.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 3887

Job Category: Customer Service

Job Schedule: Full time

Company: Mississippi Power