Key Responsibilities:* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.* Maintain positive guest relations at all times.* Resolve guest complaints, ensuring guest satisfaction.* Maintain complete knowledge of, or where to access to following information:o All hotel features/services, hours of operation.o All room types, numbers, layout, décor, appointments and location.o All room rates, special packages and promotions.o Daily house count and expected arrivals/departures.o Room availability status for any given day.o Scheduled daily group activities. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas.* Pick up, count and maintain bank. Secure bank at all times.* Read the log book daily, and record all pertinent information in the log book.* Process currency exchange and payments to guest accounts.* Process adjustments, rebates, paid outs and credits as required.* Operate P.M.S. (Property Management System) and maintain security of system.* Verifies and makes corrections to the Room Rate Report.* Post and audit Banquet charges.* Adjust outside Vendor activity.* Reconcile telephone calls and miscellaneous accounts.* Backup computer system files.* Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.* Prints Food & Beverage end of day reports.* Audit Food & Beverage cashier's work and correct discrepancies.* Audit Rooms Cashier's work and correct discrepancies.* Audit all miscellaneous charges. (Banquets, Bars etc.)* Verifies package postings on house accounts.* Input all sales figures into the P.M.S. and balance all accounts (Property Management System).* Run Room & Tax verifying that all room rates posted.* Verify Cashier's Report to drop log and paperwork.* Record room statistics.* Close P.O.S. after all work is balanced.* Run end of day program and close day.* Check that interfaces are up and running.* Run daily Flash Reports and distribute accordingly.* Run morning reports and backup reports and distribute accordingly.* Print express check out folios and distribute.* Sign out and brief relief.* Review Night Audit checklist and verify that all work has been completed.* Restock all printers.* Fill out and deposit payment and corresponding checks.* Review status of assignments and any follow-up action with on-coming Supervisor.* Document maintenance needs on work orders and submit to Manager/Supervisor.* Attend monthly department meetings and training sessions as necessary. Required Knowledge, Skills & Abilities:* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.* Maintain positive guest relations at all times.* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.* Must have good understanding of the English language.* Good communication skills both verbal and written.* Provide excellent guest service and maintain a professional demeanor* Compute basic arithmetic.* Ability to:o Perform job functions with attention to detail, speed and accuracy.o Prioritize, organize and follow up.o Be a clear thinker, remaining calm and resolving problems using good judgment.o Follow directions thoroughly.o Understand guest's service needs.o Work cohesively with co-workers as part of a team.o Work with minimal supervision.o Maintain confidentiality of guest information and pertinent hotel data.* Ability to input and access information in the property management system/point of sale system/computers.* Must be able to stand at front desk and exert well paced mobility for up to 4-hours.. Key Performance Indicators:* Work is completed in a professional manner.* Effective relationships with team members and guests are maintained.* High Guest satisfaction feedback.* History of guest safety and comfort.* Very low cash variance.