WHAT WE ARE LOOKING FOR: Successful candidate possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day. WHAT WE EXPECT FROM YOU: * Assist guests with arrival and departure from spa, while providing positive guests experiences * Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available * Interact with guests, giving them a positive impression of the spa * Coordinate the flow of communication by answering phones, routing and screening calls, greeting visitors, coordinating incoming and outbound mail, responding to inquiries and providing information about the spa * Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas * Ability to open and close spa, checking guest in and out of spa, cash drawer transaction, keeping track of inventory for retail and professional use * Maintain the cleanliness of the spa's guest-facing areas, including the reception area, treatment rooms, and lounge areas * Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in the lounge areas * Help therapist turn rooms between guests and also with spa laundry when needed * Schedule client appointments following strict protocol, to maximize efficient use of time * Provide confirmation calls to clients who have scheduled services * Update the reservations/cancellations list throughout the day, inform therapists/stylist/technicians of last-minute changes, and resolve scheduling issues as needed * Approach and educate clients on retail recommendations and spa treatments with confidence and knowledge * Recommend and up-sell services that fit the guests' needs * Effectively handle cash, credit cards, gift certificate and discount certificate transactions * Must be able to work as a team with both front desk agents and therapists * Maintain orderliness, cleanliness and presentation of the retail area, salon, spa and lounge * Attend all meetings and training required of your department or the company in general * Contribute to team/company engagement efforts * Perform other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS: * Ability to manage multiple tasks simultaneously and work efficiently and calmly under pressure * Must have excellent interpersonal skills * Must have outstanding guest service skills * Ability to organize/prioritize, and complete multiple tasks simultaneously * Must have strong administrative skills * Flexibility to work a varied schedule due to business levels and industry demand, including evenings and weekends * Must be able to stand for 8 hours at a time * Excellent written and verbal communication skills * Compute basic arithmetic and mathematical calculations * Organized and detail oriented * Excellent time management skills * Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction * Technical knowledgeable and competency in necessary systems and software:- [Outlook, Word, Excel, PMS, etc.]