Manages a large team typically consisting of both experienced professionals and subordinate Managers. Focuses on tactical and operational plans with short to midterm focus; significant responsibility to achieve broadly stated goals through subordinate Managers

Manage, Responsible for ensuring successful day-to-day clinical operations and delivery of clinical services across assigned clinics. The Director will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites, including direct supervision of Practice Managers. The Director will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. Establishes and maintains effective professional relationships with physicians, hospital partners, staff, patients and the public.

Essential Job Functions

• Responsible for oversight of clinical operations across assigned region, supervising assigned personnel to ensure quality patient care, including forms and procedures as required.
• In collaboration with the Practice Manager, monitors and ensures operational performance goals are met. Works with practice manager to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
• Administers policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
• Monitors that office space, supplies, are maintained appropriately for medical staff and patient care in assigned clinics.
• Create, analyze and present data and reports as relevant to clinical operations.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff.
• Works with senior management to ensure operations and relations are effective
• Attends required meetings and participates in committees as requested.
• Monitors to ensure personnel forms and/or records are kept updated and submitted to other departments in a timely manner.
• Ensures that offices for new and incoming physicians are ready and equipped.
• Mentors managers on the coordination of staff work activities and serves as resource to medical management staff in various market(s).
• Evaluates and makes recommendations for business development and expansion opportunities within assigned territories.
• Provides leadership and mentoring to staff in establishing department objectives related to staffing, policies and procedures.
• Monitors patient satisfaction and implements plans and programs to continually enhance services provided.
• Ensures all operational services meet regulatory and quality standards.
• Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing or related field
• >3 years of clinic operations, including one year of supervisory experience
• Working knowledge of Microsoft Office applications, including Excel
• Computer literacy
• Knowledge of organization policies and procedures and ability to apply principles to solve everyday

problems in a variety of situations

• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices
• Skill in gathering, analyzing, and evaluating data
• Skill in written and verbal communication
• Ability to exercise initiative, problem solving, decision-making
• Ability to establish priorities and coordinate work activities
• Strong business acumen and proven leadership skills
• Good communication and customer service skills

Preferred Education, Experience & Skills

• Foundational understanding of clinic financials with the ability to analyze operations and continually implement efficient operational processes required
• Professional healthcare license or certification preferred
• Strong knowledge of Microsoft Office applications, including Excel.