Position Overview: We are seeking a strategic and results-driven Director of Operations to oversee our multi-site operations and ensure the seamless delivery of membership-based services. The Director of Operations will play a pivotal role in driving operational excellence, optimizing efficiency, and enhancing the overall member experience across all locations.

Responsibilities:

1. Operational Leadership: Provide strategic direction and leadership to ensure the effective operation of all sites, including membership management, facility maintenance, and service delivery.
2. Process Improvement: Identify opportunities to streamline operations, optimize processes, and improve efficiency to drive cost savings and enhance productivity.
3. Quality Assurance: Establish and maintain quality standards and ensure compliance with company policies, procedures, and regulatory requirements across all locations.
4. Team Management: Lead and develop a high-performing operations team, providing guidance, coaching, and support to drive performance and achieve operational objectives.
5. Member Experience: Drive initiatives to enhance the member experience, including developing and implementing service standards, training programs, and feedback mechanisms.
6. Financial Management: Collaborate with finance and accounting teams to develop and manage operational budgets, forecast expenses, and monitor financial performance.
7. Vendor Management: Oversee vendor relationships and contracts, negotiate terms, and ensure vendor performance meets company standards and expectations.
8. Risk Management: Identify and mitigate operational risks, implement controls, and develop contingency plans to ensure business continuity and minimize disruptions.
9. Continuous Improvement: Drive a culture of continuous improvement, innovation, and excellence, fostering a collaborative environment focused on achieving operational excellence and exceeding member expectations.
10. Collaboration: Work closely with cross-functional teams, including marketing, sales, customer service, and technology, to align operational strategies with business goals and objectives.

Qualifications:

• Bachelor's degree in business administration, operations management, or a related field; MBA preferred.
• 5 of progressive experience in multi-site operations management, preferably in a membership-based organization.
• Strong leadership skills with a proven track record of building and leading high-performing teams.
• Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making and process improvement.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Strategic mindset with the ability to translate business goals into actionable operational plans and initiatives.
• Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience working with membership management systems or CRM platforms is a plus.