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POSITION DESCRIPTION
Job Title: IT Help Desk Technician
Department: IT
Reports To: IT Manager
Position Type: Non-exempt
Supervises: N/A
Effective: April 2024
Purpose of Position:
Facilitating the seamless operation of essential IT services and enhancing the overall experience for the co-op's employees and members. The Help Desk Technician provides tier 1/2 support. In addition, they will be assisting with maintaining, implementing, and optimizing our organization's network infrastructure under supervision. This role requires understanding computer concepts, security principles, customer service skills, and troubleshooting techniques. The ideal candidate will be proactive, detail-oriented, and able to work independently and collaboratively within a team environment.
Minimum Job Specifications:
These specifications are not intended to cover all aspects of the position as the scope and duties may change or be altered based on the business needs of the cooperative.
South Kentucky RECC is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Full Time
Utilities
$43k-53k (estimate)
08/04/2023
05/10/2029
skrecc.com
SOMERSET, KY
1,000 - 3,000
1938
ALLEN ANDERSON
$50M - $200M
Utilities
The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, IT Support, Technical Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
03/23/2022: Saint Louis, MO
Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
02/08/2022: Stamford, CT
Help desk technicians need a deep understanding of computer hardware and software.
02/20/2022: Lancaster, PA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
02/11/2022: Battle Creek, MI
Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
02/28/2022: Chattanooga, TN
The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
03/14/2022: Flagstaff, AZ
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