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Job Title: Desktop Support Specialist
Location: Florence, KY (410421)
Shift: 08:00 AM to 05:00 PM
Pay rate : $30.00/hour
"The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. On-Premises full-time position responsible as a second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. • Provide second-line investigation and diagnosis
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs (Requires use of SRSS and/or Autopilot)
• Maintain Global Asset Management database with updates related to the assigned hardware
• Perform hardware and software maintenance and support
• Participate in IT team events, follow up on objectives, and key performance objectives
• Troubleshoot and resolve PC incidents and VIP requests
• Liaise with third-party suppliers for hardware repair
• Liaise with SISC (Site Information Security Coordinator) on IT security issues and virus elimination
• Liaise with Server Team when server maintenance is required
• Participate in GeoMarket projects to accomplish common objectives
• Participate as a key person in IT Domain structure
• Supervise suppliers to perform maintenance, IMAC of IT equipment Collaborates with IT Management to ensure support methods are documented and up to date
Collaborates with IT support team members from various disciplines to identify and resolve incidents efficiently
Engage with internal customers to provide efficient support and ensure business continuity"
Contractor
$49k-60k (estimate)
05/27/2024
07/07/2024
high5.nl
Somerset, NJ
<25
The job skills required for Desktop Support Specialist include Help Desk, IT Support, Desktop Support, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Documents technical support procedures and maintaining customer records.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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They configure end-user software, hardware and upgrade existing client desktops computers for best efficiency.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.