78 Customer Service Representative Jobs in Buffalo, NY
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Sonwil Transportation is Hiring a Customer Service Representative Near Buffalo, NY
As a Customer Success Representative (Customer Service) at Sonwil Logistics, you will focus on the brokerage aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. You will act in a supporting role for our portfolio of accounts while working in a team environment. You will be working directly with our customers: addressing concerns, implementing solutions, and upholding Sonwil Logistics’ commitment to top-tier service.
RESPONSIBILITIES
- Customer order processing and appointment scheduling
- Act as the main point of contact at Sonwil Logistics for customers seeking updates on shipments
- Develop an efficient working relationship with facilities to optimize scheduling and quickly resolve issues
- Develop and maintain strong relationships with all customer contacts and facilities.
- Identify and communicate potential problems to the appropriate parties and provide solutions
- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
- Update documentation within company software as needed
QUALIFICATIONS
- High school diploma or GED
- Ability to multi-task and prioritize at a high level
- Enthusiastic and high-energy team player
- Confident decision-making skills
- Work well independently and as part of a team
- Strong ability to develop relationships
- Excellent communication skills via phone and email
- Transportation or Logistics background desired, but not required
“We value being real, relevant and relational. Transparency and authenticity are our hallmark values. The wheels of our organization turn fast and forward at the speed of logistics.
You are talented, innovative, and strategic. You want to be at Sonwil Logistics and Transportation. Together let’s drive the logistics and supply chain industry forward.”
Job Type: Full-time
Pay: $37,000.00 - $42,000.00 per year
Benefits:
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus opportunities
COVID-19 considerations:
Sonwil provides an essential service and has all required COVID-19 precautions in place.
Work Location: In person
Job Summary
Full Time
$33k-42k (estimate)
07/15/2023
04/19/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Scheduling, Transportation, Customer Contact, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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