1 Service Desk Analyst | Full Time Job in Estherville, IA
Solutions Management Group is Hiring a Service Desk Analyst | Full Time Near Estherville, IA
- Provides excellent customer service to all community college staff
- Answers incoming phone calls and emails promptly and professionally within established Service Level Agreement using Automatic Call Distribution
- Gathers appropriate information to log incidents and service requests in ticketing system accurately and efficiently
- Utilizes, maintains, and improves upon, effective troubleshooting skills, tools, and communication with customers when resolving issues
- Schedules Customer Support Technician Team through Microsoft Outlook or other department utilized applications
- Promotes self-service and aid customers to use self-service when remote or desk side visit could have been avoided
- Assists Lead Service Desk Analyst in conducting technology training during new employee orientations
- Works closely with all areas of the Technology Services department to ensure consistent customer support
- Maintains First Call Resolution requirements within established Service Level Agreements
- Ensures accurate and prompt management of escalated or unresolved issues
- Provides collaborative input and feedback towards best practices and improved processes with all areas of Technology Services
- Provides back up support as needed for Student Help Desk
- Establishes and maintains strong working relationships with colleagues, staff, administrators and the general public
Job Summary
Full Time
Business Services
$43k-53k (estimate)
02/29/2024
04/28/2024
solutionsmgmt.net
Tampa, FL
<25
Business Services
Related Companies
The job skills required for Service Desk Analyst | Full Time include Troubleshooting, Customer Service, Technical Support, Service Desk, Analysis, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst | Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst | Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst | Full Time positions, which can be used as a reference in future career path planning. As a Service Desk Analyst | Full Time, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst | Full Time. You can explore the career advancement for a Service Desk Analyst | Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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