Overview

Desktop Support Specialist - Field Technician (Storm Support) Up to $24/hrGrand Rapids, MIContract to possible hire

Job ID 2024-9722

Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI.

Responsibilities:

• In-field technical support of Panasonic Toughbook or similar and supporting infrastructure including docks, stands, wiring harnesses, and a 12-volt system. (Knowledge of Inverters/RAM Mounts/Adapters/Multimeter a plus).
• Perform Provisioning and asset management for new builds/reinstalls etc leveraging DTE tools. (SCCM/ServiceNow or similar).
• Software installation and troubleshooting including Windows 10/11, (MDM experience a plus, ADMS or Clicksoft).
• L2 support for MDT devices (Hardware/Troubleshooting, mobile tablet, or rugged PC experience a plus).
• Storm supports round the clock and supports the MDT hotline during Storm for priority response.
• Provide support 24 hours (12-hour shifts during active storms) DTE has reduced # of severe power outages and length of outages this year and wants to continue that trend, but OT is possible anytime that occurs).
• Travel and On-demand Dispatch/preventive maintenance as part of the job requirement.

About the Client:Our client is a nationwide IT Service provider for many fortune 500 companies.

About Solugenix:

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.