THE POSITION

Under close supervision, employees in the class apply Federal, State, and local codes, procedures, and rules to assist Child Support Specialists in establishing parentage; in securing current and delinquent child support payments; conduct interviews and evaluate information that requires a working understanding of child support regulations; refer applicants to various agencies for assistance depending upon the nature of their needs; and performs related work as required.

This class is distinguished from the:
-Office Assistant I/II/III which provides general clerical support Countywide.
-Child Support Specialist which performs the full range of case management activities with a higher degree of difficulty and responsibility.

ESSENTIAL DUTIES

This class specification represents the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.
• Assists in preparing and processing cases according to established procedures.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Participates in and conducts interviews with individuals such as parents, witnesses, family members, representatives from law enforcement agencies and attorneys to obtain pertinent information related to child support cases.

POSITION REQUIREMENTS

Education: Possession of a high school diploma, GED, or equivalent.
AND
Experience: Six (6) months of full-time clerical experience in a position having substantial public contact, preferably in a public services agency in a position that involves interviewing individuals and obtaining information or six (6) months of progressively responsible clerical experience in a child support department.SELECTION PROCESSBased on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.A minimum score of 70% is required to continue in the selection process, unless otherwise announced.All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. 

HOW TO APPLY

Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (Child Support Assistant) and the recruitment number (24-412020-01) in your email or fax.

Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

Please note that all dates/times listed in the job announcement are Pacific Time. 

How to Submit Your Documents

In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Child Support Assistant) and the recruitment number (24-412020-01) in your email or fax.VETERANS PREFERENCE POINTS

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. 

Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.