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Description :
Hours and Work Schedule
Hours per Week : 40 hours
Work Schedule : 2nd shift
2nd shift
12 : am 8 : 30 pm Mon -Fri
2-week training 8 : 30-5 : 00
Act as advocate on behalf of the applicant / customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
Advocate will be responsible for explaining / offering appropriate service / support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants / customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Ensure daily work / follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Assist with any additional duties required to meet the business line needs.
Qualifications Internal
Be okay to be on camera for meetings and training.
1-2 years minimum related World class customer service
Able to organize as well as the capability to manage multiple tasks simultaneously.
Ability to learn and attain new knowledge and new concepts quickly.
Ability to identify and resolve issues efficiently and effectively for customers.
Good verbal / written / interpersonal communications.
Excellent listening and problem-solving skills.
Good interpersonal skills with the ability to navigate through difficult situations.
Team player
Last updated : 2024-03-25
Full Time
IT Outsourcing & Consulting
$37k-47k (estimate)
03/27/2024
04/04/2024
sgsconsulting.com
PRINCETON, NJ
50 - 100
Private
RISHI KHANNA
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Customer service advisor include Customer Service, Problem Solving, Customer Satisfaction, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advisor. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advisor jobs
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