Experience with the Linux environments and Bash scripting.

Experience with Kafka operations and administration.

The individual will be asked to lead the triage sessions with multiple tenants.

Must have ability to review client application configuration and architecture.

Provide onboarding support to prospective tenants on 1-O-1 setting

Participate and Lead Regular engagement forum to interact with tenants and answer any questions

Individual will be part of L3 support team and expected to handle support activities during weekend and off business hours.

Experience with monitoring tools : Grafana, Prometheus, ELK, CloudWatch, and others.

Must have ability to query for patterns in log and dashboard querying(promQL)

Experience with developer tools : Git, Maven, Gradle

Familiar working in an Agile structure (Scrum or Kanban) with project management tools : Jira, BitBucket.

Ability to produce quality documentation and diagrams.

Regular activity will include creation / revision of Runbooks on Confluence Page

Essential Skills / Basic Qualifications :

All skills listed are deemed necessary :

Ability to breakdown complex problems using appropriate design patterns and best practices demonstrating a strong knowledge foundation and a sound approach to problem-solving.

Ability to build automated pipelines that integrate and transport software through reliable, secure, and governed channels from conception to production.

Ability to build a suite of real-time monitoring and automation software that encompass resilient and self-healing platform operations.

Ability to conduct effective triage and remediation of production incidents with accompanying customer service and support for all clients of the platform.

Last updated : 2024-04-29