Job Description

Job Title : Assistant Food & Beverage Manager

Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures.

Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments.

What you will be doing :

Conveys the hotel's image and atmosphere through his / her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.

Manage and motivate the teams in order to improve sales and the quality of F&B services.

Improve the department's results by increasing sales and the productivity of F&B points of sale

This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service.

Handle guest comments and complaints, ensuring follow-up

Develop close relationships with guests to encourage loyalty

Ensure guests receive a warm and personalized welcome and receive excellent service at all times

Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction

Handle multiple priorities and exercises good judgment when dealing with all guest situations

Maintain staff focus on the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative

Organize and supervise the preparation of points of sale according to activity forecasts

Ensure that reference standards are properly applied

In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions

Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef.

Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites.

Understand the impact of department's operation on the overall property financial goals.

Develop excellent relations with guests

Set daily sales targets for the team

Analyse guests' comments and shares them with the team

Launch and deploy marketing initiatives in the local area in order to increase revenue

Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers

Use sense of creativity and innovation to facilitate commercial operations

Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties.

Ensures that management results are in line with the hotel's targets

Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines,

Draw up, implements and ensures that internal checks are properly carried out

Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand,

Ensure that the equipment and cultural assets of the department remain in good condition and working order,

Update the cash register system and compiles and prepares various reports

Work and assist in other areas of the hotel if needed

Ensure that food and beverage costs comply with requirements defined by the hotel and the brand

Salary range for this position is $62-68k.

Last updated : 2024-05-20