71 customer service representative Jobs in alexandria, va
Labor Finders is Hiring a Customer Service Representative Near Alexandria, VA
We are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face.
The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service representatives can step into the customers' shoes and advocate for them when necessary. Gathering customer feedback, problem solving, and responding efficiently to customer inquiries to maintain high customer satisfaction is the priority.
Your Day
Customer Service responsibilities may include the following:
- Managing high volumes of incoming calls.
- Generating sales leads.
- Identifying and assessing customers' needs.
- Building sustainable relationships and trust with customers through open and interactive communication.
- Providing accurate, valid, and complete information by using the proper tools and training.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing documents.
- Following communication procedures, guidelines and policies.
- Taking the extra mile to engage customers.
- Proven customer support experience or other experience as a client service representative.
- Track record of exceeding quotas.
- Strong phone contact, handling skills, and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of people.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school degree or equivalent.
What you may gain while on the job:
- Staying active - the job will keep you busy throughout the day.
- Customer service skills - dealing with multiple customers, co-workers and superiors.
- Enhanced communication skills - learning how to talk to diverse sets of customers, co-workers and superiors.
- Problem solving and crisis management skills - avoiding and resolving potential negative customer experiences.
- Teamwork - partnering with co-workers and supervisors to ensure customers are satisfied.
- Teaching & management skills - helping train and prepare new employees for the job.
- Rewarding career - opportunities for training, advancement to supervisory or management roles. Those with prior experience increase their chances of getting promoted or earning higher pay.
Less than 1 Year
Job Summary
Full Time
$40k-51k (estimate)
04/28/2024
05/11/2024
laborfinders.com
JONESBORO, AR
7,500 - 15,000
1975
TRACY WALLACE
$50M - $200M
Business Services
Related Companies
About Labor Finders
Established in 1975, Labor Finders International, a franchise company, is the oldest and largest privately held industrial labor staffing company. Comprised of a focused network of over 220 offices throughout the nation, Labor Finders delivers a flexible, productive, dependable workforce to meet fluctuating workforce demands while eliminating payroll and administrative burdens for companies. With more than 200,000 customers, Labor Finders provides an average of 16,000 jobs each day, logging over 23 million hours of work annually for customers. This constitutes a 6% share of the day labor marke ...
t, and 1.7% of the entire U.S. industrial staffing business. Labor Finders' growth continues in dramatic style because of our dedication to fulfilling our customers needs for qualified temporary employees and our ability to perform in skilled areas not normally addressed by our competitors. Labor Finders' strength comes from the commitment of its locally operated offices to consistently satisfy our customers, while demonstrating these core values everyday: Respect, Appreciation and Safety. The mission is simple: treat temporary employees and customers fairly. For more information on Labor Finders International, please contact Celina Klee at 561-273-8226 or by email at celina.klee@laborfinders.com
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
