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Job Summary:
We are seeking a Technical Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations of their systems and networks.
Responsibilities:
-Responsibilities
Qualifications
Call Center or front-line customer support experience
Knowledge of Navy Federal operations, policies, and procedures
Knowledge of ITIL (Information Technology Infrastructure Library)
Previous customer service in a fast-paced environment
Familiar with ticketing software (ServiceNow) would be a plus
Job Types: Full-time, Contract
Pay: $20.84 - $25.10 per hour
Benefits:
Schedule:
Work Location: In person
Full Time | Contractor
Wholesale
$55k-68k (estimate)
05/09/2024
05/08/2024
smksoft.com
Vienna, VA
<25
Wholesale