When you're part of our Customer Service Representative team, you'll have the opportunity to work side by side with one of the leading communications and sales firms in Albany, NY. We strive to deliver the best service possible to our clients and customers. When you join our Customer Service Representative team, you'll soon discover that every day is different because it is filled with new, exciting, rewarding, and often unexpected opportunities.

We'll give you the tools to develop the skills to manage client requests, take care of customers, create new strategies, and build relationships with customers and coworkers. People are at the core of what we do. So, you love interacting with diverse individuals and are interested in generating client revenue. In that case, the Customer Service Representative role is a great way to build your career with a national telecommunications and client services leader.

Responsibilities of a Customer Service Representative:

• Build long-lasting relationships with consumers by listening to their needs and exceeding expectations
• Assist the management and Customer Service Representative team with developing and implementing action plans to improve customer retainment and sales
• Attend mandatory training sessions to acquire system knowledge, gain an understanding of our clientele, and undergo informational product walk-throughs to stay on top of industry-leading sales trends
• Communicate and model the core values of the organization to create a sense of teamwork and collaboration amongst fellow employees
• Track customer preferences, metrics, closed sales, and feedback to improve customer satisfaction and increase profit margins
• Keeps up-to-date on current deals and promotions to provide accurate and complete information using given tools and training
• Build rapport and trust with customers and clients to close sales through personalized interactions

Requirements of a Customer Service Representative:

• Prior experience, preferably in the communication service industry, Customer Service, Sales, or Client Relations
• A high school diploma or GED is ideal
• Demonstrated leadership potential
• Must be willing to work all scheduled hours, which may include evenings and weekends
• Strong analytical skills and ability to interpret
• Be outstanding at relationship-building
• Ability to solve problems and implement innovative solutions in a variety of situations

Highlights Of Our Customer Service Representative Team:

• Uncapped earnings through commissions and bonuses
• Commercial and product training with real-world experiences
• Opportunities to advance
• Values honesty, transparency, and FUN!!
• Community involvement and charity events
• Holidays Off
• Friendly and inclusive work environment

Job Type: Full-time

Pay: $46,978.86 - $56,576.70 per year

Benefits:

• 401(k)

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Colonie, NY (Required)

Work Location: In person