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Job Title: Customer Support Specialist III
Duration: 12 months
Location: Phoenix, AZ 85085
Position Summary:
Responsibilities: Position is specifically for TSMC data support operations, but may incorporate spare parts order processing.
Must be able to provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc.
Advise customers on deliveries and investigate shipping issues.
Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks.
Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary.
Employees may be required to work overtime as well as Weekends and Holiday's as needed.
This position could be a 12-hour compressed workweek, daytime or evenings.
Qualifications:
Requires ability to fluently speak, read, and write both English and Japanese.
Associate Degree or higher in Business Administration or equivalent along with 3 to 5 years’ experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry.
Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
Job Type: Contract
Salary: $25.00 - $28.00 per hour
Shift:
Weekly day range:
Work setting:
Work Location: In person
Contractor
$46k-57k (estimate)
03/29/2024
03/29/2024
The job skills required for Customer Support Specialist include Customer Service, Billing, Planning, Customer Support, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.