106 partner success manager Jobs in austin, tx
Keeper is Hiring a Customer Success Manager Near Austin, TX
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $6M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month - you will be the main point of contact for larger firms and will be responsible for helping them onboarding and succeed in our product.
What You'll Do
- Conduct onboarding calls with new customers, train them to use the product and help them to realize value quickly
- Proactively reach out to active users to ensure they're continuing to reach their goals, and respond to inbound support inquires in a timely manner
- Document best practices and map the customer journey, creating templates for customer engagement at key milestones for various user personas
- Create and maintain customer education materials: record video feature overviews, ensure product documentation us up to date, and write user guides
- Document and share customer feedback to the rest of the team to inform our product roadmap
- 2-3 years of experience in a customer-facing role at an early stage SaaS startup
- Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
- Knack and passion for process improvement, documentation and increasing operational efficiencies
- Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
- Accounting / finance experience is preferred; interest in learning the space is required
- Competitive pay and equity
- Unlimited PTO
- Health, dental, and vision insurance
Job Summary
Full Time
$76k-101k (estimate)
05/01/2024
05/16/2024
keesbergman.nl
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
