You haven't searched anything yet.
Position : Level I Technical Support Specialist Employment Type : Full Time Location : Springfield, MO Industry : Information Technology and Services Overnight Shift : Monday through Thursday (8 : 00pm 6 : 00am) Who we are : Smart Choice Communications (SCC) is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers.
Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers.
SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.
com for more information. What you’ll be doing : SmartChoice is seeking a diligent, motivated, and enthusiastic Level I Technical Support Specialist to join our growing team.
In this role, the successful candidate will be responsible for resolving inbound customer service and technical support customer requests, accurately logging and tracking all call / email activity in our ticketing system, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned customer service or technical trouble tickets.
This is an exceptional opportunity to hit the ground running at a fun, fast-paced company with great opportunities for growth and promotion.
You will be responsible for Fielding incoming customer requests from end users via telephone or email in a courteous manner Responding to assigned tickets / tasks efficiently and quickly Recording, tracking, updating, escalating and closing customer requests through our trouble ticketing system Using company monitoring tools to assess changes in network health and performance;
taking appropriate action if an event occurs Providing remote customer support for VoIP / Data services Managing difficult or emotional customer situations and escalating issues to Level 2,3 and 4 technicians accordingly Ensuring responsibilities are covered / transitioned at the end of shift Performing other duties as assigned What skills & experience you’ll bring.
Last updated : 2024-02-23
Full Time
Building Construction
$49k-68k (estimate)
02/26/2024
04/05/2024
smartchoiceus.com
PHOENIX, AZ
25 - 50
1998
Private
RAUL DIAZ
$10M - $50M
Building Construction
Smart Choice is a telecommunications consulting firm that offers infrastructure design, analysis, collaboration and hosted voice services.
The job skills required for Tech support specialist include Customer Support, Customer Service, Technical Support, Written Communication, Collaboration, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech support specialist positions, which can be used as a reference in future career path planning. As a Tech support specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech support specialist. You can explore the career advancement for a Tech support specialist below and select your interested title to get hiring information.